This event is free but booking is essential. Places are limited so book early.
The customer journey map, a tool used in Service Design to provide a visual of the user’s experience, is being used to understand the reasons customers stay with a service or leave. This dedicated two hour workshop for the café sector invites café owners, staff members and café users to visualise the customers experience and emotional journey using the customer journey map. Because today, insight means survival.
With limited places available, book early to ensure your place, by completing and submitting the booking form here: http://coffeenosugar.co.uk/customer-journey-workshop-the-cafe-sector