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Design Skills: Service Design

  • Sunflower Public House Union Street Belfast BT1 2JG (map)

Service Design is one of the most disruptive disciplines now being used by charities, government, community organisations, businesses and even schools to provide human centred experiences that dissolve the problems of their users. The discipline's value is evident considering the world’s largest taxi company owns no cars and the largest accommodation business owns no property. The Design Thinking approach is not just proving successful for capitalist endeavours as solutions to sticky problems in remote areas of the world are also being solved with a completely different mindset, putting people’s needs first. Join us for this introduction to Service Design and learn from Glen's experience, his favourite stories, and be inspired to solve whatever problems you are facing with the Human Centred Design approach.

Glen is the Head of User Research and Product Experience at StepStone, UK, one of the largest e-Recruitment tools in the world. He is focused on understanding a variety of diverse user groups in order to collaborate with over 25 agile software development teams to build cutting edge solutions to the problems identified through spending time with people.

Earlier Event: November 10
Customer Experience Clinic